COMPLAINT AND REPLY COMPLAINT LETTER

COMPLAINT LETTER

 

11^th December 2013

FAMILY COMPANY

27 North Depok

Depok

INDONESIA

Dear Sirs,

With this letter, we notify that our order computer package we've arrived appropriate time. However, after we check, there is a malfunction of some computer that you sent.

That such flaws would we can explain as follows :

1. Three units monitor broken.

2. Two units of the cpu does not function.

3. Three units of a keyboard broken.

As evidence, the damaged goods we send back to you to be examined and become your attention.

We wish we didn't order goods damaged like this again in the latter days because it is very injurious to the rate business of our company. If you repeat this mistake for the second time us with very sorry to have to decide a cooperative relationship that has long existed this.

We were waiting for a reply from you. Thank you.

sincerely yours,

PT. REMAJA MEDIA

Kemang 1

south Jakarta

INDONESIA

                                                                                                                                                                              

REPLY COMPLAINT LETTER 

13^th December 2013

PT. REMAJA MEDIA

Kemang 1

south Jakarta

INDONESIA

Dear Mr. director of PT. REMAJA MEDIA,

Your letter dated 11 December 2013 had we've received and we consider and understand. So it is with our production goods being restored because there is a shortage of or damage.

With excusatory plea of magnitude, we cannot receiving a complaint you. The reason that we can offer to you is as follows :

1. Packages of computer that we have sent to you in a state of good.

2. A computer that we send a whole has to pass the test feasibility.

However, because you have sent and showing damage on goods orders you then we as a manufacturer that will be held responsible and changed all the damage to the goods. We will send reimbursement for goods damaged within two days as from this letter received.

So we talk about the answer of complaints you over damage packages of computer products us.

For your attention, We would like to thanks.

Yours Sincerely,

Director FAMILY COMPANY

My first design

I am glad to design since sat on the bench principal looks at design the first time on a lesson of the computer on one class of high school. Design i think very good because it is an art of skills in each carpel individuals can be of ideas the idea itself. I started to learn about the science of design of looking at people all over me and i try to keep it. Is getting a lot of the science which i can so that i also starting to try to create by ideas design me. One time there was an event held a group of teenagers close by where i live, and i'm very glad i was appointed as a member of the committee.I'm on duty for the team a maker of sails and media publication of the event. There i'm trying to create creation with the entire idea and my capability in design.

I ' m glad it finally, i got a lot of glare of the design and i have more glad because of the show of skill that i have could be beneficial and and develop until then. So i can keep on developing the science of me in remix and match.

 More my design :

ID CARD

 POSTER

 BANNER

Example Order Letter

No. : 123/SPN-VII/II/2013                                                              October 30, 2013
 

PT REMAJA MEDIA

Kentang street No. 1North Depok 16421
 

Dear Mr. Zhacky,
I would like to order some goods which enclosed in the following list :
5 Punches of Kenko
5 Typewrites of Canon
3 Reproduction machines of Casio
50 Calculating machines of Canon
We would like this to ship F.O.B complete. They payment would be completed within 60 % of the total price after the ordered arrived and 40 % will complete in a month.
 

Please send us the goods in two weeks, if you can’t ship the order complete within two weeks, please notify immediately.
 

We wish to hear from your office the soonest possible time so that we can agree on how to settle things. We are happy to still do business with you. Thank you and God bless your dealings.
Thank you.
 

Your Sincerenly,
 

M. Subchan Karim
Marketing Manager

10 tip start small businesses and reach success

If you saw the bill gates or mark zuckenberg, surely you want with their fortunes out of the ordinary. But, realize that you that they also begins all those from small business them. And none of those who suspect will be printing success like now.

The company a beginner who was transformed into a company success worth billions of even trillions, in the world of businesses are not makes no difference to the winner of a lottery ticket. Put all your money and hit the jackpot, hoping to get you exactly was going to plunge further.

Following this 10 rules to start small businesses. This list more to make you realize the fact that there are, chasing a dream than frantic greatest you in business.

1. More realistic.

When making the business model, take a look around at each other and looking for successful example of a business model you will, and learn. If you could find no, whether you ' re out of the ordinary a genius, or model your business will not prevail in the real world.

2. Don't invest money alone.

Because most business is risk journey, find partners. So, if nothing was going quite all planning, you will not insolvent because the fund start-up earlier, and not pursued a debt.

3. Slavery yourself.

If you ' re not ready to work hard, overtime, forget the private gain and health, and entrepreneurial not for you. At first, you must not be able to pay an employee, even if an employee who is cheap. So, employees you, is your own.

4. Appreciate time.

Give a money value on your time, e.g. 20 thousand per hour. This will help when you shall take that decision: if a store charge a fee of 10 thousand for the delivery of every week, and you need the time of two hours to go to the store own, then pay kept postage of the company, because it is cheaper. This may be contrary to the rules, to 3 but even a slave though also have economic value.

5. Recruit employees well.

Without your effort, pay attention size in the end you will recruit employees from the outside. Therefore, do the process carefully, recruitment unhurriedly, and treat it is nearly as important as when you begin an endeavor. Very unfortunate attitude business owners who had a vision for his attempt, but recruiting employees, who also thwarts won the vision.

6. Sell the advantage.

rather than the costs. When you begin an endeavor, you've should become frustrating in sales. However, if you compete at a price, you end up right selling at the price of barely adequate or even under capital. Ahold expertise communicate with customers, to explain that prices a product of your higher because having value that is better.

7. Know the number of base.

Knowing how much money you need to undergo business start from rental shop, electricity, insurance employees, a printer, until the price of ink paper, and taxes. And for all that was with how many days in a year you will open, and that ' s the number of base the minimum amount of income that you need every day. If you have never thought about the number of base, think about it- reëxamined.

8. Use the latest technology.

Simple technology as the application and penyimpaanan of data by cloud technology very cheap and make a small company can compete with big companies. Use technology low-cost else on the market.

9. Treat a vendor well.

Treat a vendor and supplier you as well as possible, just as you treat customers. They might give me a discount based on the size of the volume of reserving you, or even for the sake of maintaining good relations, and hopefully some increase in volume in the future. Good relations existing make they can also understand delayed payment of, even give delivery free.

10. Be the best one.

You mustn't half. Every single thing that you do to clients should be is the best. Whatever you make and sell, shall your best. Do it continuously, and strength word of mouth shall spread out.

reference : 

-          The Washington Post/Slate Magazine

-          http://www.readersdigest.co.id/uang/investasi.dan.bisnis/10.tip.memulai.usaha.kecil.dan.meraih.sukses/004/001/52

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-          Sederet.com